Shipping Information
Damages and Shortages
If you receive a package that has been damaged, you can refuse the package or give us a call at (972) 937-8860 and we will file a claim with the carrier. In all cases, the carrier is responsible for safe delivery of merchandise. Be sure to keep all original packaging. Any damage or shortage must be reported within 3 business days.
Shipping and Handling
All shipping charges are estimated at checkout. We do our best provide accurate shipping costs, but occasionally due to size, weight and hazardous material restrictions shipping costs may differ from the estimates given online. Some items are subject to additional oversize charges. Shipping and handling rates are subject to change without notice and are calculated by size, weight and box count. All shipping charges are to be paid by the customer.
Shipping Times
Please allow 2 business days for your order to ship. Most orders are shipped (FED EX OR UPS) ground order. Orders will be processed, packaged, and shipped Monday-Friday. All orders placed by 4 pm will ship next business day.